Return Policy

Return Policy for XOOM Furniture

At XOOM Furniture, we strive to ensure your complete satisfaction with your purchase. If you need to return or exchange an item, please review our return policy below:

General Return Guidelines

1. Eligibility for Return/Exchange:

   • Merchandise must be in its original condition, unused, and in the original packaging to be eligible for return or exchange.
   • All returns must be initiated within 7 days of the purchase date.

2. Restocking Fee:

   • For all merchandise accepted for return, exchange, or cancellation, a restocking fee of 40% will apply if applicable. This fee is based on the condition and type of merchandise.

3. Pick-Up Fee:

   • If you choose to return or exchange an item and require our service to pick it up, a reasonable pick-up fee will be applied. This fee will be determined by XOOM Furniture and communicated at the time of the return request.

Process for Returns/Exchanges

1. Contact Us:

   • Please reach out to our customer service team at 469-616-9083 or via email at return@xoomfurniture.com to initiate the return or exchange process.

2. Return Confirmation:

   • Once your return request is approved, we will provide you with instructions for returning your merchandise, including information about any applicable fees.

3. Final Inspection:

   • All returned items will undergo a final inspection to ensure they meet our return policy criteria before a refund or exchange is processed.

Non-Returnable Items

Certain items may be non-returnable, including:

• Custom or special order items
• Clearance or final sale items
• Used or damaged merchandise

Refund Processing

Refunds will be processed within 7-10 business days of receiving the returned item and will be issued in the original form of payment, minus any applicable fees.

Thank you for choosing XOOM Furniture! We appreciate your understanding of our return policy and are here to assist you with any questions or concerns.